Shipping & Returns on PlanetFoot.com
Fast shipping from our stores, parcel tracking, and managed returns.
All orders are carefully prepared within 24 to 48 business hours, excluding weekends, public holidays, peak activity periods, or exceptional circumstances.
Shipments are prepared from our stores:
- PlanetFoot Le Perthus — 102 Avenue de France, 66480 Le Perthus
- PlanetFoot Perpignan — 3 Rue des Trois Journées, 66000 Perpignan
Pickup & Local Delivery
Click & Collect
Free in our stores in Le Perthus and Perpignan, subject to availability.
Local Delivery
€3.00 to your home within a 20 km radius around Perpignan and a 15 km radius around Le Perthus.
Metropolitan France
- Mondial Relay — Pick-up Point / Locker: 2 to 5 business days — €4.90 — free for orders over €30.
- Standard Home Delivery — Colissimo without signature: 2 to 4 business days — €6.50.
- Express Home Delivery — delivery with signature: 1 to 2 business days — €8.50.
Colissimo Information
The Standard Home Delivery option generally corresponds to delivery without signature. When conditions allow, the parcel may be left in the mailbox.
For increased security, we recommend delivery with signature, especially if your mailbox, building, or neighborhood presents a reception risk.
Europe, International & French Overseas Territories
- Europe: delivery from €9.90, with free delivery depending on the country and order amount.
- Switzerland: CHF 10.00 — home delivery with signature.
- United Kingdom: GBP 10.00 — international express delivery.
- Canada: CAD 40.00 — free for orders over CAD 350.
- United States: USD 46.90.
- French Overseas Territories: €15.90 — estimated delivery time 5 to 10 business days.
Outside the European Union
For deliveries outside the European Union, taxes, import duties, customs fees, or administration fees may be claimed by the authorities or carriers in the destination country.
These fees are the responsibility of the customer. After the parcel is handed over to the carrier, customs formalities, delays, administrative blockages, and delivery conditions are the responsibility of the carrier, local authorities, and the recipient customer.
Returns & Right of Withdrawal
You have a legal period of 14 days after receipt to exercise your right of withdrawal, excluding excluded products.
In addition, PlanetFoot offers a commercial return extension of up to 100 days after receipt, provided the product is new, unworn, unwashed, complete, with its original tags, and in a condition allowing it to be resold.
- France: free returns according to the terms communicated by PlanetFoot.
- International: return shipping costs are the responsibility of the customer, except for errors attributable to PlanetFoot or confirmed non-conformity.
- After 14 days: commercial return possible in the form of a credit note, store credit, or exchange, subject to acceptance of the return.
Personalized, flocked, embroidered, worn, washed, damaged, incomplete products, or those without original tags are not eligible for return, except for errors attributable to PlanetFoot or confirmed non-conformity.
