Your questions about PlanetFoot
Find helpful answers before and after your purchase. For detailed rates and terms, consult Shipping & Returns.
How do I place an order?
Add the desired items and sizes to your cart, then follow the checkout steps. Check your address and selected options before payment.
What payment methods are available?
Available payment methods are displayed at checkout and may vary depending on the country and order. PlanetFoot gift cards can be used according to their terms.
What are the processing and delivery times?
Orders are processed within 24 to 48 business hours, excluding exceptions specified on our Shipping & Returns page. In France, Mondial Relay is estimated at 2 to 5 business days after shipment; timelines for other services and destinations can be found on that page and at checkout.
Is pickup point delivery free?
On PlanetFoot.com, Mondial Relay delivery is free on orders over €30 when this option is available at checkout. Select your pickup point or locker before finalizing payment.
How can I track my order?
After shipment, check the tracking link sent via email. If you cannot find it, contact our team with your order reference.
Can I return an item?
PlanetFoot offers returns up to 100 days depending on the applicable conditions. Returns in France are free following the communicated procedure; for international orders, costs are the customer's responsibility unless the error is attributable to PlanetFoot or there is a lack of conformity. Consult the detailed rules before making any request.
What are the refund or exchange terms?
Processing depends on the timing of the request and product inspection. Our Shipping & Returns page distinguishes between the right of withdrawal and the commercial extension: beyond the legal deadline, the latter provides a voucher, store credit, or an exchange according to the indicated conditions.
What are the conditions for a personalized jersey?
Personalization is available if the option appears on the product page. Personalized items cannot be returned or exchanged, unless the error is attributable to PlanetFoot or there is a lack of conformity.
Can I pick up an order in store?
Click & Collect is offered when the option is available at checkout. Wait for the availability confirmation before heading to the store.
How can I contact PlanetFoot?
Write to contact@planetfoot.com or use our contact form. Please include your order reference to facilitate the tracking of your request.
