FAQ - Planet Foot
1. How do I place an order on Planet Foot?
You can place an order by following these simple steps:
- Browse our online store and select the items you wish to purchase.
- Click on "Add to cart" for each item.
- Once you have chosen your items, click on your cart and proceed to payment.
- Follow the instructions to fill in your delivery and payment information.
2. What payment methods are accepted?
We accept several payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Klarna
- Planet Foot Gift Cards
3. Do you offer international shipping?
Yes, we deliver to several countries across Europe. Delivery costs and delivery times vary depending on the destination. You can view our delivery options during checkout.
4. What are the delivery times?
Delivery times depend on your location and the delivery method chosen:
- Delivery to a relay point: 3 to 5 working days
- Standard delivery: 2 to 3 working days
- Express delivery: 1 to 2 working days
- International delivery: 3 to 8 business days
Delays may occur during periods of high demand (sales, holidays).
5. How do I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can also track your order by logging into your Planet Foot account and viewing your order history.
6. What is your return policy?
You have 30 days from the date of receipt to return your unworn and unwashed items free of charge. Personalized items (with names/numbers or other details) are non-refundable, except in cases of manufacturing defects. To initiate a return, please contact our customer service.
7. How can I exchange an item?
If you wish to exchange an item, follow the returns procedure and indicate that you prefer an exchange. Exchanges are subject to stock availability. If the item is no longer available, we will offer you a refund or a voucher.
8. Can I personalize the jerseys with a name and number?
Service Available here.
This site offers a personalization service on a selection of jerseys. You can add a name and number when ordering. Please note that personalized items are non-returnable unless defective.
9. Do you offer discounts for clubs or teams?
Yes, we offer special discounts for clubs, teams, and large orders. For more information on bulk discounts, please contact our sales department at contact@planetfoot.com
10. What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at contact@planetfoot.com with your order number and photos of the problem. We will provide you with a solution, whether it's an exchange or a refund.
11. How do I use a promo code?
During checkout, you will have the option to enter a promo code. Once applied, the discount will appear in your order total.
12. Can I cancel or change my order after placing it?
Orders are processed quickly, but if you need to change or cancel an order, please contact us immediately at contact@planetfoot.com . If your order has not yet been shipped, we will do our best to accommodate your request.
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If you have any further questions, please do not hesitate to contact our customer service at: contact@planetfoot.com
